At mylucky, the enjoyment of gaming must go hand in hand with responsibility. We believe every member deserves to enjoy online entertainment in a healthy, safe, and controlled manner — without letting gambling become a problem in daily life.
Responsible gaming means participating in online gambling as a form of entertainment — not as a way to generate income or escape personal problems. At mylucky, we ensure every member understands the line between playing for fun and playing excessively.
Most people who play at mylucky can enjoy gaming in a healthy and controlled way. They set a budget, play within reasonable time limits, and know when to stop. However, we also recognise that a small number of players may find it difficult to control their gaming habits — and it is for them that we provide a range of support tools.
Our goal is not merely to comply with regulations — we genuinely care about the wellbeing of our members. Every responsible gaming feature we offer is designed with one purpose: so that you can continue to enjoy your gaming experience at mylucky over the long term, with a clear head and a managed budget.
We provide a range of tools you can use yourself through your account settings to keep your gaming experience in control.
Set daily, weekly, or monthly deposit limits based on your financial means. Once a limit is set, the system will automatically reject any deposit that exceeds that amount.
Need a short break? Use the game break feature to pause your gambling activity for 24 hours, 7 days, or 30 days — without having to close your account entirely.
If you feel the need to stop completely for a longer period — whether 6 months, 1 year, or permanently — the self-exclusion feature lets you do so with a single click.
Set a maximum duration for each gaming session. When the time limit is reached, the system will display a warning and automatically end the session so you never lose track of time.
Monitor your gaming habits with detailed activity reports — including total time spent, wins and losses records, and your deposit patterns throughout the month.
Use recommended third-party blocking software to restrict access to gambling sites from your device — ideal if you want to protect family members or build healthier gaming habits.
Log in to your account, go to the "Responsible Settings" section, and select the control tool you want. Changes that reduce your current limit will take effect immediately.
Contact the support team mylucky 24/7 via live chat. Our trained agents will help you activate any self-control tool quickly and with care.
Submit a written request to our support email. We will process your self-control request within 24 working hours and send you a confirmation.
All self-control tools are also directly accessible via the mobile app mylucky. Navigate to your profile menu and look for the "Responsible Gaming" section.
Not everyone is aware when their gaming habits start showing signs of concern. mylucky encourages every member to assess themselves honestly. Here are some warning signs to take seriously:
You gamble with money that should be used for essential needs such as bills, food, or rent.
You feel the need to hide your gambling habits from family members or close friends.
You continue gambling even after setting an intention to stop or cut back.
You borrow money or sell belongings to fund your gambling.
You feel restless, irritable, or anxious when unable to gamble for a period of time.
You gamble to escape from stress, depression, boredom, or personal problems.
You often think about how to get more money to gamble, or plan your next gaming session even during work hours or family time.
You frequently try to "chase" losses by continuing to play and increasing your wager amounts.
mylucky is more than just an entertainment platform — we are a community that genuinely cares about every member. Our commitment to responsible gaming is not just a slogan; it is reflected in every aspect of our operations.
All support staff mylucky undergo specialised training in responsible gaming, enabling them to identify members who may need assistance and respond with empathy.
System mylucky continuously monitors gaming patterns. When signs of problem play are detected, our team proactively reaches out to offer support — rather than waiting for members to come to us.
Our responsible gaming policies and tools are reviewed regularly based on the latest research and member feedback, so they remain relevant and effective in supporting our members.
mylucky works with local support organisations to ensure members who need further assistance can be connected to the right resources quickly and without stigma.
Join millions of members who have trusted mylucky as a safe, fair, and responsible online entertainment platform. Register today and start your gaming experience with complete confidence.